Staying Safe on Shajer

Shajer connects you with real people — drivers, shop owners, and skilled professionals — right in your neighborhood. A little care goes a long way. Here are some simple habits that help everyone stay safe.

For Customers

• Check before you open the door. Match the delivery partner's or professional's photo and name in the app before letting them in or handing anything over.
• Keep it in the app. Use in-app chat and calling instead of sharing your personal phone number — it keeps a record and protects your privacy.
• Have someone else around when you can, especially for home repair or service visits, particularly if it's your first time booking that person.
• Share your live order or task with a family member or neighbor — most phones can share location for a couple of hours at no cost.
• Avoid keeping large cash at home when a cash-on-delivery order is expected. Keep the exact amount ready instead of a full wallet.
• Trust your gut. If something feels off before someone arrives, you can cancel or ask a neighbor to be present — it's always okay to be cautious.
• For long-haul goods jobs: meet the driver in a well-lit, public spot to load goods if possible, take a quick photo of the loaded items and the agreed price, and avoid paying the full amount before the goods are delivered.

For Delivery Partners

• Let someone know your route. Before heading out, especially at night, tell a family member or friend roughly where you're going.
• Trust the app, not just the address. If a drop-off location looks unsafe or unclear (unlit street, isolated area), call the customer through the app first instead of walking in blind.
• Keep your phone charged and visible on your bike/vehicle so you can call for help quickly if needed.
• Wear a helmet and reflective gear at night — most accidents happen in low-visibility hours.
• Don't carry more cash than you need to. If you're collecting cash-on-delivery payments, drop off larger amounts at home periodically instead of carrying a full day's earnings.
• If a location feels wrong, it's okay to wait outside or ask the customer to come out, rather than entering unfamiliar buildings alone late at night.
• Save a couple of trusted contacts on speed dial — a family member, a nearby friend, or a fellow rider you know — in case you need quick help.

For Service Professionals

• Confirm the job details and address before you head out, and let a family member or friend know roughly where you're going and for how long.
• For your first visit to a new customer, consider bringing an assistant or letting someone know the address and expected time.
• If you ever feel unsafe at a job — trust that feeling. You're allowed to step outside, call someone, or leave a job unfinished if something feels genuinely wrong.
• Keep your tools and ID handy and visible — it builds trust with the customer and helps if you ever need to explain who you are to a neighbor or security guard.
• Avoid taking large cash payments on-site when possible — the app's escrow and stage-based payments exist so you don't have to carry job earnings around.
• Note the nearest hospital or clinic to unfamiliar work areas, especially if the job involves tools, electrical work, or heights.

In Case of an Emergency

Because ambulance or police response can be slow or unavailable in many areas, community habits matter as much as official ones.

• Save a few real numbers, not just official hotlines — a nearby relative, a local shopkeeper, a mosque or community center — people who can physically reach you faster than official services sometimes can.
• Know the two nearest hospitals or clinics to your home and your regular work area, not just the closest one by map distance — some are faster to reach by road than others.
• If you're ever in a vehicle and feel unsafe, ask to be dropped at any open shop, mosque, or public place — not necessarily home — and call someone from there.
• A shared location pin sent to one trusted person is often faster help than waiting for an ambulance. Encourage neighbors and family to check in on each other during odd-hour deliveries or service visits.
• If someone is hurt and official help is delayed, the fastest route is often a private vehicle to the nearest hospital — it's okay to ask a neighbor, shopkeeper, or fellow Shajer user nearby for help getting there.