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Terms and Conditions

Effective Date: August 21, 2026

These Terms and Conditions ("Terms") are a binding agreement between you and Shajer LLC, a company registered in Austin, Texas, USA ("Shajer", "Company", "we", "us", or "our"), governing your access to and use of:

  • the Shajer website at shajer.shop;
  • the Shajer customer mobile application;
  • the Shajer Vendor mobile application;
  • the Shajer Delivery mobile application; and
  • the Shajer Services mobile application,

together with all related features, content, and services (collectively, the "Platform" or "Services"). These Terms apply equally and identically to every channel above. By creating an account, browsing, placing an order, listing a store, accepting delivery jobs, posting or quoting on a service task, or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Platform.

1. Definitions

  • "Customer" means a person who browses or places orders for food, groceries, retail/e-commerce goods, parcel/courier delivery, or other on-demand services offered on the Platform, including a person who posts a Service Task or a Long-Haul Job.
  • "Vendor" or "Merchant" means a business or individual that lists a store, restaurant, or catalog of items for sale through the Shajer Vendor application or the Platform.
  • "Delivery Partner" means an individual who registers through the Shajer Delivery application to accept and fulfill delivery jobs, including Long-Haul Jobs.
  • "Service Professional" means an independent skilled-trade professional (for example a plumber, electrician, hairdresser, tailor, carpenter, or painter) who registers through the Shajer Services application to submit quotes on, and complete, Service Tasks.
  • "Order" means a request placed by a Customer to purchase items or services from a Vendor and/or to have an item transported by a Delivery Partner.
  • "Service Task" means a task posted by a Customer describing work to be quoted on and performed by a Service Professional through the Shajer Services application, as described in Section 6A.
  • "Long-Haul Job" means a goods-moving job posted by a Customer for Delivery Partners to bid on directly, as described in Section 6B.
  • "Content" means text, images, ratings, reviews, review answers, chat messages, and other material submitted to the Platform by any user.

2. Eligibility and Account Registration

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or transact on the Platform. The Platform is not directed at, and we do not knowingly permit account registration by, children under 13. Vendors, Delivery Partners, and Service Professionals additionally represent that they have the legal right to conduct business, hold any required licenses (e.g., food handling, business registration, driver's license, vehicle registration, trade license or certification), and to work as described in Sections 5, 6, and 6A.

You agree to: (a) provide accurate, current, and complete information during registration and keep it up to date; (b) keep your login credentials and any one-time passcodes (OTP) confidential; (c) be responsible for all activity under your account; and (d) notify us immediately at support@shajer.shop of any unauthorized use of your account.

3. Description of Services

Shajer operates a multi-service, multi-vendor on-demand marketplace connecting Customers, Vendors, Delivery Partners, and Service Professionals, covering categories that may include food delivery, grocery/e-commerce retail, parcel/courier delivery, long-haul goods moving, skilled-trade service tasks (such as plumbing, electrical, hairdressing, tailoring, carpentry, and painting), and any other categories we introduce from time to time. Shajer is a technology platform that facilitates connections and transactions between independent Vendors, independent Delivery Partners, independent Service Professionals, and Customers. Except where we expressly identify ourselves as the seller of record, Shajer is not the manufacturer, seller, or preparer of the items listed by Vendors, does not itself perform deliveries, and does not itself perform the work quoted on by Service Professionals.

4. Customer Terms

  • Orders and pricing. Prices, availability, delivery fees, taxes, and estimated delivery times are set and displayed by Vendors and the Platform and may change without notice. You are responsible for reviewing your Order, delivery address, and total charges before confirming.
  • Payment. Payments are processed through the payment method you select at checkout, as described in Section 8 (Payments and Fees).
  • Cancellations and refunds. Cancellation windows and processing timelines are otherwise governed by our separately published Refund/Cancellation Policy, available in the app and at shajer.shop, which is incorporated into these Terms. For food and grocery Orders, you may request a refund within seven (7) days of the Order's delivery for reasons of general dissatisfaction, subject to our review. Regardless of that seven-day window, and with no exceptions, a refund will always be granted where an Order was never delivered to you or where you received an order other than the one you placed. A refund issued under this policy is separate from, and does not limit or replace, your right to dispute a charge directly with your card issuer or payment provider (a "chargeback"); the two are independent processes.
  • Age-restricted or regulated items. Where an Order includes age-restricted or otherwise regulated goods, you confirm that you are legally permitted to purchase such items and that any information you provide in connection with that purchase is accurate.
  • Ratings, reviews, and chat. You may be given the ability to rate Vendors/Delivery Partners, leave reviews, and exchange in-app chat messages related to an Order. Content you submit must be truthful, lawful, and not harassing, defamatory, or abusive.

5. Vendor / Merchant Terms

  • Store and listing accuracy. You are solely responsible for the accuracy of your store profile, item descriptions, pricing, images, allergen/nutrition information, availability, and compliance with applicable food-safety, health, licensing, and consumer-protection laws for anything you list or sell.
  • Order fulfillment. You must prepare and hand over Orders accepted through the Platform within the timeframes you commit to, and maintain the quality and safety standards required by law and by these Terms.
  • Fees, commission, and subscriptions. Use of the Vendor application is subject to the commission, service fees, and/or subscription package terms presented to you in-app or in your Vendor agreement. We may deduct commissions and fees from amounts payable to you before disbursement.
  • One plan per physical store location. A subscription package, commission rate, and any associated order or item limits are tied to a single physical store location, not to your Vendor account as a whole. If you operate more than one physical location under the Platform (for example, a chain of stores), each location must be registered and billed as its own separate store, and the limits, savings, or usage of one location's plan do not combine with or transfer to another location's.
  • Choosing and switching your billing model. Where offered in your region, Vendors are billed on a single ladder of flat monthly subscription plans (for example "Free," "Starter," "Growth," and "Established"), each of which includes a set number of Orders and a set number of items per calendar month. The plans differ in what happens once the included number of Orders has been used. On the free plan, your store remains listed and visible but stops accepting new online Orders for the remainder of that calendar month, and automatically begins accepting them again at the start of the next calendar month; no commission of any kind is charged on the free plan. On every paid plan, your store does not stop accepting Orders: instead, for each Order beyond the included number placed within that same calendar month, a per-order commission (currently 4%) applies to that Order’s own value alone. That commission (a) never applies to any Order counted within the included monthly amount, (b) is calculated separately for each calendar month and does not carry over, accumulate, or apply retroactively from one month to the next, (c) is charged at the same rate on every paid plan, so moving to a higher plan increases the number of Orders included rather than reducing the rate, and (d) resets automatically to no commission at all once your Order volume for a new month is at or below the included amount, with no action required on your part. The included Order and item amounts for each plan, and the commission rate, are shown on the plan itself in the Vendor app before you choose it. You may switch plans at any time in the Vendor app. If you switch plans before your current billing period ends, the pro-rated value of your current plan’s unused time is credited to your Shajer wallet, and your new plan is billed in full starting immediately; plan allowances, credits, and the per-order commission described above do not combine, transfer, or carry over between plans or between separate store locations (see "One plan per physical store location" above). You may only be enrolled in one plan per store at a time.
  • Payout information. You are responsible for providing accurate bank account/payout details in the Vendor app. We are not liable for funds misdirected due to inaccurate payout information you supplied.
  • Connected hardware. If you connect a Bluetooth receipt printer or similar accessory through the Vendor app, that connection and any data exchanged with the device are local to your device and network; we are not responsible for third-party hardware performance.
  • Taxes. For Orders placed by a Customer located in the United States, Shajer acts as a "marketplace facilitator" under applicable state law and is solely responsible for calculating, collecting, and remitting the U.S. sales tax due on that Order; you do not collect or remit sales tax on those Orders yourself. This clause serves as notice, as required under the law of certain states (including, where applicable, Texas, Connecticut, and Wisconsin), that Shajer will collect and remit sales tax on your behalf as a marketplace facilitator for your U.S. sales made through the Platform. Because Shajer has already collected and remitted that tax, you remain solely responsible for correctly reporting your marketplace-facilitated U.S. sales on your own tax filings (for example, as exempt, non-taxable, or facilitator-collected sales, as applicable under your state's forms), and for any other tax obligations of your own arising from your business, including income tax. This clause applies to U.S. sales tax only; for sales outside the United States, including in Pakistan, you remain solely responsible for determining, collecting, and remitting any taxes applicable to your sales, as before.

6. Delivery Partner Terms

  • Independent relationship. Delivery Partners engage with the Platform as independent contractors (or in the capacity recognized under applicable local law), and not as employees, agents, joint venturers, or partners of Shajer, unless a separate written agreement states otherwise.
  • Verification and eligibility. You must complete identity verification (e.g., government-issued ID, and where applicable, driver's license and vehicle registration) before accepting delivery jobs. You must keep such documents current and promptly update them if they change, expire, or are revoked.
  • Location while on duty. The Shajer Delivery application uses your device's location, while the app is open and your status is set to active/online, to match you with nearby delivery jobs, calculate distances, and allow Customers and Vendors to track the progress of their Order. Location is not collected when the app is closed or when your status is set to offline. See our Privacy Policy for details.
  • Conduct and safety. You must comply with all applicable traffic, road-safety, and licensing laws, handle items with care, and treat Customers and Vendors respectfully. Delivery-proof photographs may be required to confirm completion of a job.
  • Earnings and payout. Earnings, balances, and withdrawal requests are calculated and displayed in the Delivery app based on completed jobs and any applicable adjustments (e.g., cancellations, disputes, penalties) as described in your Delivery Partner agreement.
  • Vendor-direct linking and payment model. A Vendor may invite you to link directly with their store so they can assign Orders to you directly. If linked, you may choose, and change at any time in the Delivery app, whether you are paid through the platform payout pool or directly by the linked Vendor at a rate you and the Vendor agree on. Where you are paid directly by a Vendor, that payment is arranged between you and the Vendor and Shajer is not a party to it, does not process it, and is not responsible for it being made.

6A. Service Task Marketplace Terms

  • Posting a Service Task (Customers). You may post a Service Task describing work you need done (for example plumbing, electrical, hairdressing, tailoring, carpentry, or painting), including a title, description, and optional photos. Posting a Service Task does not obligate any Service Professional to quote on it or you to accept any quote you receive.
  • Quotes (Service Professionals). You may submit a quote (price, message, and estimated duration) on any open Service Task within your registered profession and service zone. A quote is not binding until a Customer accepts it. You are solely responsible for the accuracy of your quote and for holding any license, certification, or insurance required by applicable law to perform the work you quote on.
  • Escrow and job stages. When a Customer accepts a quote, the Customer's payment is held by Shajer in escrow (see our Privacy Policy, Section 1.7) and the job is divided into stages. As you complete each stage, you mark it ready for the Customer's approval; funds for that stage are released to you only once the Customer approves it. Shajer is not responsible for delays in a Customer's approval, but provides the escrow mechanism to protect both parties: the Customer's funds are not released until they confirm the work, and your completed work is recorded against the job even while awaiting approval.
  • Reviews. After a Service Task is completed, both parties may be asked to answer a short set of questions about the other (see our Privacy Policy, Section 1.9) and may leave a comment. Reviews must be truthful and may not be used to harass, defame, or extort the other party.
  • Independent relationship. Service Professionals engage with the Platform as independent contractors, and not as employees, agents, joint venturers, or partners of Shajer, unless a separate written agreement states otherwise. Shajer does not supervise how a Service Professional performs the work, is not a party to the underlying service agreement between Customer and Service Professional beyond administering the escrow described above, and does not guarantee the quality, safety, licensing, or legality of work performed.

6B. Long-Haul Job Terms

  • Posting and bidding. A Customer may post a Long-Haul Job describing goods to be moved; Delivery Partners may submit bids (amount and message) on it. Posting a Long-Haul Job does not obligate any Delivery Partner to bid, and accepting a bid is at the Customer's sole discretion.
  • Direct payment; Shajer is not a party. Long-Haul Jobs do not involve a Vendor and are not processed through Shajer's payment gateway or escrow. Payment for an accepted Long-Haul Job is arranged and settled directly between the Customer and the Delivery Partner, by whatever method they agree on, entirely outside the Platform. Shajer only facilitates the posting and bidding connection between them. Shajer does not guarantee payment, is not responsible for either party's performance, and is not a party to, and assumes no liability arising from, that direct arrangement.
  • Conduct. The conduct, safety, and licensing obligations in Section 6 above apply equally to Long-Haul Jobs.

7. Push Notifications and Communications

By using the Platform, you consent to receive transactional push notifications (order status, chat messages, payout updates, account notices) sent via Firebase Cloud Messaging. You may disable push notifications at any time through your device's notification settings, though this may affect your ability to receive time-sensitive order updates. We may also send account-related emails or SMS/OTP messages required to operate the Services; promotional communications will include an opt-out mechanism where required by law.

8. Payments and Fees

The Platform integrates with third-party payment gateways and, where applicable, in-app wallet/cash-on-delivery options to process payments. Shajer's applications do not collect or store your full payment card details. Card and payment credential data is entered directly with, and processed by, our licensed payment gateway partners through a secure hosted checkout or webview; we and our applications only receive confirmation of payment status and limited transaction metadata (amount, method, reference ID). You authorize us and our payment partners to charge your selected payment method for Orders, applicable fees, and any adjustments (e.g., corrections, refunds) as described in the Refund/Cancellation Policy. Service Task payments are additionally subject to the escrow and stage-release mechanism in Section 6A, and Long-Haul Job payments are arranged directly between Customer and Delivery Partner outside the Platform as described in Section 6B. Where an Order is paid by card to a Vendor on the commission billing model, that payment is processed and split between the Vendor and Shajer through our payment processor's connected-account system; the processor's card-processing fee for that Order is not absorbed by Shajer and is passed through to the Customer and/or the Vendor as reflected in the amount charged or in the Vendor's payout.

9. User Content and Prohibited Conduct

You retain ownership of Content you submit but grant Shajer a worldwide, royalty-free license to host, display, and distribute it as necessary to operate the Platform (e.g., displaying reviews, transmitting chat messages to their intended recipient). You agree not to: violate any law; infringe intellectual property or privacy rights; upload malware or attempt to breach Platform security; scrape or reverse-engineer the Platform; misuse another user's personal information obtained through an Order; or use the Platform for any fraudulent, harassing, or unsafe purpose.

10. Intellectual Property

The Platform, including its software, design, logos, and trademarks (excluding Vendor-supplied content), is owned by or licensed to Shajer and protected by intellectual property laws. No rights are granted to you except the limited, revocable, non-transferable license to use the Platform for its intended purpose.

11. Third-Party Services

The Platform relies on third-party services, including Google Firebase (authentication, push notifications, crash/analytics reporting), Google Maps Platform (maps, geocoding, distance calculation), Google Sign-In, Facebook Login, Sign in with Apple, and one or more third-party payment gateways. Your use of these integrated features is also subject to the applicable third party's own terms and privacy practices. We are not responsible for the acts, omissions, or availability of third-party services.

12. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHAJER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT ORDERS WILL BE DELIVERED WITHOUT DELAY OR ERROR, THAT VENDOR-SUPPLIED ITEMS WILL MEET YOUR EXPECTATIONS, OR THAT WORK PERFORMED BY A SERVICE PROFESSIONAL WILL MEET YOUR EXPECTATIONS OR BE FREE OF DEFECTS; VENDORS ARE SOLELY RESPONSIBLE FOR THE QUALITY AND SAFETY OF THE ITEMS THEY SELL, AND SERVICE PROFESSIONALS ARE SOLELY RESPONSIBLE FOR THE QUALITY, SAFETY, AND LEGALITY OF THE WORK THEY PERFORM. FOR LONG-HAUL JOBS, SHAJER IS NOT A PARTY TO AND ASSUMES NO RESPONSIBILITY FOR THE DIRECT PAYMENT ARRANGEMENT BETWEEN CUSTOMER AND DELIVERY PARTNER DESCRIBED IN SECTION 6B.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHAJER AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE PLATFORM. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SHAJER IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100).

14. Indemnification

You agree to indemnify and hold harmless Shajer from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your Content, your violation of any law, or your use of the Platform, including, for Vendors, Delivery Partners, and Service Professionals, any claim relating to the items you sell, the deliveries you perform, or the work you quote on or perform.

15. Suspension and Termination

We may suspend or terminate your account, or restrict access to the Platform, at any time if we reasonably believe you have violated these Terms, applicable law, or pose a risk to the Platform, other users, or third parties. You may stop using the Platform, and delete your account, at any time using the "Delete Account" option available in your app or web profile settings, or by emailing support@shajer.shop. Sections that by their nature should survive termination (e.g., payment obligations, disclaimers, limitation of liability, indemnification, governing law) will survive.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-laws principles. You and Shajer agree that any dispute arising out of or relating to these Terms or the Platform will be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts, except where applicable law requires a different forum for consumer disputes.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be indicated by updating the "Effective Date" above and, where required by law, by additional notice (e.g., in-app notice or email). Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

18. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any policy referenced herein, constitute the entire agreement between you and Shajer regarding the Platform.

19. Contact Us

Questions about these Terms can be sent to support@shajer.shop.